5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have found is that most security guard businesses are capable of supplying the service that property managers want, but too often do not due to a lack of ongoing quality control procedures.
Security guard businesses are unlike any seller that a home supervisor usually hires. If you hire a painter, then you can see whether they do their tasks by looking at the walls. But when you hire a security guard business, how often can you determine if the guard organization is doing their job which includes running background checks and drug screenings, providing great training for your own guards, and effectively monitoring and supervising your guards. In most cases they likely are, but it’s crucial to implement a method of verification and quality control to make sure that issues associated with the lack of performing these tasks don’t begin to happen.
In this guide we will discuss five (5) easy actions to improving your safety guard service and attaining everything you picture as your perfect mobile security London.
Display Your Guards Qualifications
In many states, guards have been mandated to have a predetermined amount of training before they could begin working as security guards. If your state is among these states, make sure that your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the type of training that is being supplied by your security company and ask yourself does it look adequate.
Additionally, is your security guard company performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they should be supplying you with verifications. If not, why?
Another superb way to display if the guard is a good match for your house is to perform a brief”interview” to get a sense of the guard and also to explain your expectations. This initial conversation will tell you a lot about what to expect from that shield and it provides you a chance to request another shield if you think that it is necessary.
Evaluate Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces each shield to the business itself, in many circumstances the shield’s orientation to his assigned property isn’t as complete. We predict the orientation for the assigned property”Website Specific Training”. Learn What your site specific training resembles:
• Does it happen at your premises?
• How long is each officer educated?
• How long does the security company double bank?
Determine the answer to each of the questions and be sure that they fit with what you feel is sufficient. You should even consider sitting in on your safety guard company’s orientation and your site specific training to acquire an understanding of what goes on preparing a shield to work at your premises.
Protect supervision is among the main factors of very good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to understand and better understand their duties. When the guards are not being supervised, they begin to feel that their job isn’t important and they begin to find themselves as not as a region of the security team. When guards don’t feel like part of your team it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t demand onsite oversight, how does your security guard company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, the two methods of distant oversight that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to produce rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they’re on your premises. These monitoring systems allow the security guard business to track the log and time the action of these guards while they’re making rounds to various areas on your premises. Many Officer Tour Tracking Systems can create reports that enable the safety guard company to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be provided with an updated version of these reports.
In addition to Officer Tour Tracking systems, we have found that using a method for guards to check in regularly with the safety guard company provides a way of making sure that each guard is secure and alert. Using guards check-in regularly together with the safety guard business, at least every 30 minutes, guards feel that their security is important and that being awake and attentive is an important part of their job.
Inspect Your Guards
After hours inspections of your guards are almost always great ways of finding out just what is happening with your safety as you are not there. During these inspections, be sure that you ask your safety guards questions about their responsibilities and duties to make sure that they know their tasks. In fact, we suggest getting your safety guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program. Bear in mind, when selecting a security consultant be sure that the consultant isn’t really a security guard business. If so, your audit is guaranteed to develop issues with your current security guard business.